Let’s be serious. Tech problems can be so wide in variety, it would be absolutely impossible to list them all here. What we know is, you’ve got some great stories from past experiences… Let’s talk about ONE situation that I’ve heard time and again, as just a taste of the frustration that can come along with your technology.

IT support can feel so fragmented. What does this mean? Well, here’s a very common scenario: You buy a computer from store A and they offer you software B, which is (obviously) compatible with your new system, right? So, you get home, set it up, install your flashy new software and BOOM! Something’s not working “Insert common Error Screen here”. Hmmm, now what? Well of course, you contact store A about the product you bought from them. But…. they don’t do support for that software. Turns out, you’ve got to go back to the supplier B. That support call turns into a wild goose chase of transferred calls, and unhelpful “scripts”, all while absorbing hours of your time. At the end of this multi-hour process the conclusion they come to is that your issue is actually store A’s fault, and you need to contact them for a fix instead…. Have you lost your mind yet? It doesn’t have to be this way – and we can help.